Tenant Fees Toolkit

We created a whole host of resources to help ARLA Propertymark members comply with the complex tenant fee ban legislation. The toolkit has dedicated resources for England and Wales, will help you implement the required changes and communicate confidently with your clients.

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ARLA Propertymark AST Template

01 May 2020
Assured shorthold tenancy agreements (ASTs)

Our ASTs are compliant with the Tenant Fees Act and we offer alternative versions depending on the deposit scheme you are registered with alongside a no deposit option and Deed of Guarantee.

Propertymark fees templates

13 Jun 2022
Fee templates

The Consumer Rights Act 2015 made it a legal requirement for letting agents in England to display details of all fees and charges on websites and in offices. These templates support members who have Propertymark Client Money Protection (CMP) to comply with the legislation.

Holding deposit template letter

02 Apr 2019
Holding Deposit template letters

Save time by applying our templates to your letterhead to communicate to a new or potential tenant when a Holding Deposit needs to be refunded, forfeited or transferred.

FS Couple at branch window.jpg

01 Apr 2019
Fact sheets: Tenant Fees Act

The Tenant Fees Act came into force on 1 June 2019, to help our members comply with this complex piece of legislation we created a series of facts sheets covering various aspects of the ban.

Tenant Fees Act FAQs

01 Jun 2019
Tenant Fees Act FAQs

Agents from all over the country have been asking us about how the Tenant Fees Act will affect them and we've answered 71 of the most frequently asked questions.

Tenant Fees Act 2019, what to expect from my letting agen

29 Mar 2019
Tenant Fees Act 2019 — What to expect from my letting agent

This digital tenant guide is full of information about the Tenant Fees Act 2019. Download a PDF copy to give to potential and existing tenants.

Tenant Fees Act 2019, a guide for landlords

21 Aug 2019
Tenant Fees Act 2019 — A Guide for Landlords

This digital landlord guide is full of information about the Tenant Fees Act 2019. Add your logo and branch details to the leaflet before giving it to your landlords to ensure they understand what the ban means for them.

Other resources:

TDS Deposit cap solution guide

TDS Deposit Cap Guide

This TDS document sets out the deposit cap requirements for landlords and agents in England after 1 June 2019.

Westminster Houses of Parliament lampost

Government Tenant Fees Act guidance

See the official guidance for tenants, landlords, letting agents and local authority enforcement officers.

Bitesize videos

These 18 short videos will help explain different elements of the tenant fee ban in England. Hit play to watch all the videos in order, or if you want to watch a specific video, click the button to jump to our YouTube channel.

Subscribe to our video channel

Make sure you stay up to date with our video content as it's published. By subscribing you will be notified as soon as new videos are released.

FS Welsh assembly.jpg

21 Aug 2019
Fact sheet: Renting Homes (Fees etc.) (Wales) Act 2019

The Act came into force on 1 September 2019 meaning letting agents and landlords can only charge fees relating to rent, security deposits, holding deposits, or when a tenant breaches a contract.

Renting Homes Act FAQ

21 Aug 2019
Renting Homes (Fees etc.) (Wales) Act 2019 FAQs

Agents from all over the country have been asking us about how the Renting Homes (Fees etc.) (Wales) Act will affect them so we've answered 67 of the most frequently asked questions.

Renting Homes Act 2019, what to expect from my letting agent

21 Aug 2019
Renting Homes (Fees etc.) (Wales) Act 2019 — What to expect from my letting agent

This digital tenant guide is full of information about the Renting Homes (Fees etc.) (Wales) Act 2019. It explains what fees a letting agent can legally charge, the rules on deposits and default fees. Download a PDF copy to give to potential and existing tenants.

Renting Homes Act 2019, landlord guide.

21 Aug 2019
Renting Homes (Fees etc.) (Wales) Act 2019 — A Guide for Landlords

This digital landlord guide is full of information about the Renting Homes (Fees etc.) (Wales) Act 2019. Add your logo and branch details to the leaflet before giving it to your landlords to ensure they understand what the ban means for them.